Privacy Policy

Last updated: June 2025

This Privacy Policy explains how Canuckdraw ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our services in Canada. We are committed to safeguarding your privacy and handling your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy laws such as Alberta’s PIPA, Québec’s Law 25, and British Columbia’s PIPA.

1. Information We Collect

  • Personal Information: Full name, date of birth, residential address, email, phone number, and government-issued ID for verification.
  • Account Details: Username, password, transaction history, gaming activity, preferences, and communications with support.
  • Device & Usage Data: IP address, browser version, operating system, session duration, and interaction logs.
  • Location Data: Province or territory for compliance with local gambling laws.

2. How We Use Your Information

  • To verify your identity and confirm legal gambling age
  • To process transactions, deliver features, and manage your account
  • To detect fraud, monitor security, and enforce our Terms of Use
  • To comply with applicable legal and regulatory obligations
  • To provide customer service and address support inquiries
  • To deliver promotions or offers with your explicit consent
  • To support responsible gambling through behavior monitoring tools

3. Consent and Your Rights

By using our services, you consent to the collection and use of your information as outlined in this policy. Under Canadian law, you have the right to:

  • Request access to your personal information
  • Correct inaccurate or outdated data
  • Withdraw consent at any time, subject to contractual or legal restrictions
  • Request deletion of your data where permitted by law
  • File a complaint with the Office of the Privacy Commissioner of Canada

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with trusted third parties only in the following cases:

  • With secure payment processors or identity verification services
  • With Canadian regulatory authorities if required by law
  • With service providers (e.g., cloud storage, analytics) under strict confidentiality and data processing agreements

All third parties must comply with data protection requirements equivalent to PIPEDA or relevant provincial laws.

5. Data Security

We implement industry-standard safeguards including TLS encryption, multi-layered firewalls, and role-based access controls. While no system can guarantee complete security, we regularly audit and improve our data protection measures.

6. Responsible Gambling and Data

We may use your data to promote responsible gambling in accordance with Canadian regulations. This includes:

  • Monitoring play behavior to detect signs of risk
  • Offering access to self-exclusion and limit-setting tools
  • Sharing anonymized data with responsible gambling programs where permitted

If you need help, contact:

7. International Data Transfers

If your data is processed or stored outside Canada, we ensure equivalent protections through contractual clauses, access restrictions, and secure transmission protocols, in compliance with Canadian privacy law.

8. Data Retention

We retain your personal information only for as long as required for the stated purposes or to meet legal obligations, including tax compliance and anti-money laundering regulations.

9. Changes to This Policy

We may update this policy to reflect changes in technology, legal requirements, or business practices. When updates occur, the “Last updated” date will be modified. Continued use of our platform after changes indicates acceptance.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: privacy@canuckdraw.com
Mailing Address: Canuckdraw Gaming Ltd., 221 Front Street East, Toronto, ON M5A 1E8, Canada